1. Introduction
JMCB Technology Group, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, platforms, and services, including the ASCEND Social Manager platform (collectively, the "Services").
2. Information We Collect
Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account information | Name, email, password | Account creation and authentication |
| Profile information | Job title, company, industry, expertise | Personalizing AI content generation |
| Payment information | Processed by our PCI-compliant payment processor; we do not store card numbers | Subscription billing |
| Content data | Voice profiles, generated posts, writing rules | Delivering our content generation services |
| Communications | Emails, support requests, feedback | Customer support and product improvement |
Information Collected Automatically
- Usage data: Pages visited, features used, time spent, clicks, and interactions
- Device information: Browser type, operating system, device type, screen resolution
- Log data: IP address, access times, referring URLs
- Cookies and similar technologies: Session cookies for authentication and preferences
Information from Third-Party Platforms
When you connect your social media accounts (LinkedIn, X/Twitter, Instagram, Facebook, or others), we receive:
- Your platform user ID, username, and profile image
- OAuth access tokens to publish content on your behalf
- Public profile information as permitted by the platform
We only access the data necessary to provide our Services. We never access your private messages, contacts, or data beyond what you explicitly authorize.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services
- Generate personalized AI content based on your voice profile
- Publish content to your connected social media accounts at your direction
- Process payments and manage subscriptions
- Send service-related communications (account confirmations, security alerts, updates)
- Provide customer support
- Analyze usage patterns to improve our platform
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share information only in these circumstances:
- Service providers: We use trusted third-party services to operate our platform, including providers for database and authentication, payment processing, AI content generation, and application hosting. Each is bound by contractual confidentiality and data-protection obligations
- Social media platforms: When you authorize us to publish content, we transmit that content to the connected platform via their API
- Legal requirements: We may disclose information if required by law, subpoena, or government request
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
5. AI Content Generation
When you use our AI content generation features, your voice profile data (name, title, expertise, achievements, writing rules) is sent to our AI provider to generate personalized content. This data is used solely for content generation and is not retained by our AI provider beyond the processing of your request.
We do not use your content or voice profiles to train AI models. Your data is yours.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Row-level security policies ensuring users can only access their own data
- Secure OAuth token storage with automatic refresh and expiration
- Regular security audits and monitoring
While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide our Services. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or necessary for legitimate business purposes (such as resolving disputes or enforcing agreements).
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain processing of your personal data
- Withdrawal of consent: Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, contact us at info@jmcbtech.com. We will respond within 30 days.
9. Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
11. International Data Transfers
Our Services are hosted in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy regularly.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
JMCB Technology Group, LLC
Email: info@jmcbtech.com
Website: www.jmcbtech.com